Study: My Understanding of Resources

Advantages of Customer Service Training for Your Company Customer Service is a significant feature for all businesses as they develop their businesses and help retaining in clients. Many firms have began focusing on training their workers on abilities needed for customer service and have realized customer service’s criticality for their businesses. Businesses can choose to offer customer service training modules to their own employees in many manners. They could arrange the training modules to be facilitated by one of companies or firms offering training consultancies. They could also select online training as a means to provide customer service training modules. There’s assortment of other tools available for businesses to impress the technique and abilities needed for customer service on their workers. Customer Service training games and videos are some of them that involve the employees in the customer service training modules. As numerous firms would agree, the participation and involvement of workers in these modules is essential. Logically, lots of businesses believe that if employees become involved in these modules, they’d implement the techniques and that could just be valuable for the companies.
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Lots of businesses favor attending customer service training seminars. These seminars gives them an exceptional interactive ground where they could discuss their problems with their counterparts and generally permit them to attend at an incredibly nominal fee. Business owners can get exceptional inputs on the way their counterparts dealt with exactly the same dilemma and could orient their options on the same lines.
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Lots of company owners also favor examining case studies of many businesses who’ve set exceptional customer service standards. Companies would be given a great guide on how exactly to improve on their customer service practices by reading these case studies. The firms get the proof that their staff that will be reaching the customer service domain of the business are truly worth every penny by enabling their workers to get certified in customer service certification. Companies who do not either have the resources or the full time to spend money on customer service training can also do customer service outsourcing. Companies could also take the decision of outsourcing customer service to a 3rd party business (Suitably those found overseas) based on the fact that they offer tremendous cost advantages. At the conclusion of the day, these are different methods to achieve customer service excellence. Firms can choose any of the tools based on what fits them best. Remember, customer service training simply equips the employees with the knowledge and customer service skills required to do the function of customer service effectively and efficiently. These tools can achieve success as long as the workers get down to executing this with candor.

Athens City Breaks Guide

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For more than 3500 years  Athens  has been attracting visitors. Rich in history and home to one of the most famous buildings of the world – the Parthenon, which represents the golden age of  Athens  urban planning, it is impossible to compete with the impressive architecture of the  city . Apart from being just a tourist spot,  Athens  is also home to more than half the population of Greece.  Athens   city  breaks will surely help you know about this extremely beautiful city.

You are sure to fall in love with the jumbled and elegant skyline of neoclassical facades, whitewashed sugar-cube houses, the Plaka quarter – a colorful mixture of flea markets and antique shops, markets that have stalls piled with huge tubs of olive, fresh fish and well stocked tables laid out of the pavement tavernas.

The acropolis is one of the places visited most by tourists. It provides the best of classical architecture that you can find anywhere else in the world. You find the slender ionic columns of the Temple of Athena and the six female caryatids of the Erechtheion included in the satellite buildings. Theater had a great role in ancient Greece. The Roman theater of Herodes Atticus still stages summer shows for theater enthusiasts. After having a cultural feast at the Acropolis, you can visit the Benaki Museum where you can kindle your curiosities, and the National Archaeological Museum will keep you occupied for days. If you are looking to take a break from the hustle of the Athenian life, a peaceful walk along the 40 acres of the National Gardens is the best.

It is believed that modern  Athens  was born in 1834 and restored as the capital of the newly independent Greece. After the second world war, a massive expansion took place that was funded by American money. The Mediterranean climate was responsible for the high temperatures in the city. Pollution and excess traffic were some of the problems that  Athens  began to face. Visitors and philosophers felt that the architectural excellence were overshadowed by the urbanization. However, more than 3 million people visit this city each year and have a quick look at their favorite places.

Apart from the celebrated classical sites, the city
also boasts of Byzanthine, the medieval and ninth century monuments and some of the famous museums in the world. You will also appreciate some of the areas that are immersed in surprisingly natural beauty. Though there is heavy traffic, the village like qualities are very evident in their cafes, markets, tavernas, and in the maze streets surrounding Plaka.  Athens  is also known for its fine restaurants and colorful and varied night life. The port at Piraeus and the metropolitan area are economic powerhouse and industrial areas of Greece. The Olympics in 2004 brought in many new developments that included an airport, new sports venues, extension of the metro system, up-gradation of hotels and renovation of many top museums.

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Maintenance Practices for the X-ray Machine When it comes to imaging and radiology, invention of the x-ray machine has become one of the greatest breakthroughs in the field of medicine. X-ray machines have contributed to great results in radiology when it comes to treatment procedures. Medical specialists use it to get images of one’s internal organs as soon as they are captured in order to help in diagnosis. Since these machines are usually portable, one should ensure that they maintain it well for it to be efficient in its functioning. By taking good care of these machines, one is able to avoid any potential damage from coming to it. Costs that one incurs in its maintenance can be significantly reduced by one maintaining it well. One should ensure that they practice cleaning of the switch boards from time to time which is very simple. Poor operation of the machine may come as a result of dust particles or dirt settling on the contact switches. In order to improve on the performance of the machine, one should ensure that they use a cleaner on the contact switches. Since these machines are very portable, patient traffic in the hospital might cause them to be moved up and down. If at all you detect any faults with your machine, one should result to maintenance practices. In doing so, one can prevent any future complications with the machine that may impair its functionality. If at all you have an x-ray machine, one should ensure that they call in a professional from time to time and schedule a checkup. When need be, these professionals get to calibrate the machine in order to ensure that it is in perfect condition. This way, the machine is able to function appropriately while producing optimum results for better treatment purposes. Scheduling a checkup with a professional will also help to detect a problem with the equipment before it becomes worse. When buying the machine, one should make sure that they get it from the right vendor. This will help to avoid chances of the machine being obsolete or dysfunctional.
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The manufacturer of the machine provides detailed specifications on how one is supposed to take care of the machine. In most cases, many medical specialists call in professionals to carry out preventive maintenance one machine on an annual basis. There are plenty of benefits to maintaining the machine. One of the major advantages of taking care of your X-ray machine is that it increases its efficiency as well as its quality. It is able to work effectively and give you great results for your patients’ diagnosis.
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When operating the x-ray machine, doctors and radiologists should ensure that they use it properly without misusing it at any point. When the machine is misused, it might wear down at a faster rate which will have a negative effect on its performance and results.

Why Schools Aren't As Bad As You Think

The Benefits of Investing in Music Lessons for Your Kids

Parents have various reasons for getting music lessons for their children. Among the significant reasons is parents’ idea that their kids will be supported by music lessons in college. That is among the five top reasons why kids should understand a musical instrument. As revealed by research, taking music lessons has numerous advantages especially in the growth of character and intelligence.

Many investigations have been done to measure the effects of studying a music instrument on cognitive growth. Results demonstrate that children who take music lessons over several years show higher improvement in spatial- temporal reasoning skills which are necessary for understanding mathematics and science. Music- making children are better in reading comprehension than their classmates who don’t take lessons. In addition, children who take music lessons benefit from enhanced memory abilities.

Setting goals is crucial to making progress in anything that we pursue not or whether it’s a passion. Ability on a musical instrument is a long-term goal reached over a period of years. In order to attain this objective, the music teacher and pupil should set and achieve short-term aims which will finally lead to long-term success. One of the greatest benefits of being a music teacher is always to help young pupils become top-notch performing artists over the course of their elementary and high school years. Some students continue to pursue music as a career path. Whatever their pursuits, using music lessons has instructed them how exactly to make progress towards their visions.

We are all aware that something worth having in this life doesn’t come easy and with regularity and hard work we can achieve excellent things. Music lessons are a fun and effective method to help a child learn self-discipline. Yet, to be able to execute the songs nicely they should practice consistently. As the music instructor aids a student structure weekly practice time, the student is strengthened to understand the music through self-denial. Developing the skill of self-discipline can be adapted to achieve goals in other areas for example athletics and academics.

The world’s best frontrunners, forerunners, entrepreneurs, and inventors have something in common – originality. Producing music typically arouses self-expression and imagination, and the skill for pupils to express themselves with confidence and creativity opening up incredible doors of opportunity.

Contemplate the true benefits of your investment, as you think about which extracurricular routines to select for your kids. We all desire our kids to live life to the fullest as they follow their dreams and also to experience fantastic joy. We invest in our children’s futures giving opportunities such as music lessons to them. Taking music lessons cultivates values that lead to life achievements. Make learning a music instrument a priority in your house and support your kids all the way.
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Getting Down To Basics with Music

Greece Flights

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Athens, the capital of Greece is well connected to major international cities. The International Airport of Athens’, Eleftherios Venizelos, was inaugurated in March 2001 and was built to cater to the needs of a modern world. It is located 23 miles northeast of the city. It has 157 check-in counters and two runways that are 2.5 miles each. The airport can accommodate close to 600 flights a day. It has conference facilities, a post office, a hotel, courier service, banks, currency exchanges, ATMs and many stores and restaurants.

There are 5 international airports in Greece. They are situated in the major cities of the country namely, Athens, Corfu (Ionian), Heraklio (in Crete), Kos (Dodecanese) and Thesaloniki (near the region of Halkidiki). Some Greek islands are not directly accessible by flights. The best way to travel to these Islands is by organizing for a cab transfer from the Athens airport. The airfares to Greece between June and September and during holidays are comparatively more expensive. The weekend flights are also expensive. Of recent, many charter flights have begun operating to and from Greece. Most charter flights operate during summer.

Olympic Airways is the national airline of Greece. It operates daily flights from New York City and Boston to Athens. The approximate flight time from Athens to Los Angeles is 15 hours and from Athens to New York, 13 hours; Most European airlines connect North American cities with Greece via major European cities. Direct flights also operate from major European cities to Macedonia International Airport in Thesaloniki, Northern Greece, as well as to Corfu (Kerkira), Grete and Rhodes.

American and Canadian citizens entering Greece for a period of less than 3 months require a valid passport. There is no need to get a visa, though. Passport and visa requirements vary for tourists of different nationalities, and should be checked well in advance of the trip.

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Athens – The Destination

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Athens was named after Athena, the Greek goddess of wisdom, which is certainly fitting for the birthplace itself. Evidence of its ancient heyday is everywhere, in the remnants of monuments, statuary and sacred sites that are still revered as survivors of one of history’s most important eras.

A Poseidon adventure in art

In Greek mythology, Poseidon is the god of sea, so it is only fitting that the astoundingly wrought bronze statue of him was raised from the bottom of the Aegean Sea, where it lay for centuries after a shipwreck off the Cape of Artemision. The two-meter tall figure stands with arms extended and leaning forward on its left leg. The right hand once held a trident, and the unknown sculptor clearly was a master in accurately duplicating the complicated balancing act that goes into the seemingly simple motion of throwing a spear.

This work of art is one of the many stunning bronzes at the National Archeological Museum in Athens. The museum’s collection – which includes pieces that date all the way back to the prehistoric period – offers the best collection of Greek art in the world. Renovations closed the museum for a year and half, but it was reopened just in time for the 2004 Olympic Games.

At 260 feet above the city, the Acropolis (“high city”) is not only the highest point in Athens, but for many people it is the high point of any visit to Greece. It is the oldest known settlement in Greece and was a sacred site for ancient Athenians.

During the period of 448 to 420 B.C., the distinguished Athenian statesman Pericles commissioned the construction of four new monuments on the Acropolis at the site of former ruins. The Athenian sculptor Phidias presided over the construction and interior design. The Ionic Erechtheum includes the Porch of Caryatids, with its column in the shape of monumental female figures that identify remains a mystery. The Ionic Temples of Athena Nike, dedicated to the cult of Athena as the goddess of victory, was built during the Peloponnesian War, its frieze depicts the Greek victory over the Persians in the battle of Plataea. The Propylaea, the gateway to the Acropolis with rows of both Doric and Ionic columns, replaced an earlier version destroyed by the Persians. And of course, the Acropolis remains home to what’s left of the Parthenon.

The Parthenon, designed by architects Iktinos and Kallikrates, took 15 years to complete. It was the closest to Pericles’ heart: Among various friezes depicting life among gods, the large statue of Athena represented his homage to the goddess and to the greatness of Athens.

Even in A.D. 131, savvy developers like the Roman Emperor Hadrian recognized the importance of signage. “This is the city of Hadrian and not of Theseus,” reads the inscription on Hadrian’s arch, situated at the foot of the Acropolis and once the marker between Hadrianopolis and the Athens city limits. The side facing the Acropolis and ancient Athens reads, ” This is Athens, the city of Theseus.”

Like all the surrounding monuments and the Athens infrastructure itself, Hadrian’s Arch has undergone a major facelift. The 60-foot high archway, constructed of Pentelic marble, upheld by columns with Corthinian capitals and topped by a series of Corinthians columns, lost a bit of structural stability in the mid-18th century, when 8 of its columns were removed.

Restorers shored up the arch, cleaned away centuries of pollution and repaired its cracks, just in time for the 2004 Olympic Games.

The Evzones

The Evzones were once the elite soldiers of the Greek army. Today they are the presidential guards, a ceremonial unit that maintains watch over The Parliament, The Presidential Mansion and The Tomb of the Unknown Soldier. The soldiers wear a traditional and highly photogenic uniform comprising a scarlet cap with a long black tassel, a cotton tunic, black knee tassels above white stockings, red clogs with black pompons and a woolen kilt called a fustanella. The fustanella has 400 pleats, one for each year that the Greeks were on the occupation of the Ottoman Empire. Bearing leather cartridge belts and rifles with a bayonet, the soldiers maintain strict physical discipline as they stand at attention and resist tourists’ attempts to distract them.

A changing of guard is performed daily before the Tomb of the Unknown Soldier, but on Sundays, the complete ceremony – involving an army band and dozens of soldiers – is conducted.

Alice in Wonderland

Imagine Alice in Wonderland’s tumble into a magical world, and you will have an idea what this-off-beaten-path attraction in the Village of Paiania is like. Far larger than a rabbit hole, Koutouki Cave is a natural wonder that will awe you with its colors and formations. In 1926, a goat disappeared from its herd where it was grazing on the slope of Mount Ymittos. A search turned up a small crevice, and a brave soul descended by rope into the abyss below. The goat had not survived the fall, but its intended rescuer returned with a story of a beautiful underground chamber.

The vertical cave consists of a 38.5 meter shaft that opens onto a large cavern with a diameter of about 60 meters. Guided tours take visitors in through a man-made entrance and lead them on a path through stalactites and stalagmites formed by mineral deposits from water seeping through the limestone of the mountain. The tour ends with a light show accompanied by classical music. It’s just a short taxi ride from Athens to nearby Paiania.

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Collecting Ancient Athenian Coins

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Coins issued by certain cities or empires took the leading role in dictating which coins were readily acceptable for trade in the Mediterranean lands. One such   city  was  Athens , which established the “Attic standard” that was to be adopted later by Alexander the Great. Silver was used to pay civil servants, soldiers and mercenaries, and it is believed that the latter is the reason that many Greek silver coins were struck in the first place. The non-Greek lands of the Near East issued large quantities of silver coins, most notably the Parthians, Sassanians and Baktrians. These coins vary in style and fabric, the thickness and purity of the planchet on which the coin was struck, and are relatively under valued compared to the more widely collected issues of Greece proper.

In Greek mythology, Athena was the goddess of warfare and wisdom. Later known as Minerva by the Romans, she was the goddess of not only wisdom and battle, but of certain crafts and the protector of all cities and states. At birth, according to one myth, she sprang from the forehead of Zeus, the king of the gods, fully grown and dressed in armor. Athena is usually shown wearing a helmet and a magic shield called the aegis. The goddess Athena was not only wise in war but also in the arts of peace. She supposedly invented the plow and taught men how to yoke oxen. Athena’s chief symbol was the owl and in Greek mythology, the owl is firmly linked with Athena who is usually picture with her owl perched on her shoulder. Some say that is why the owl, in modern times, associated with wisdom.

Athenian coins were used in exchange throughout the Greek world, hoards have been found as far away from  Athens  as Babylon, Afghanistan and Iran. The quantity of Athenian coins minted in last half of the fifth century BC, reflect the changed and powerful position of  Athens  in the eastern Mediterranean, from a small  city-state  defending itself on land against the onslaught of Darius at Marathon,  Athens  grew to be the  center  of an empire whose power was dependent on its control of the sea. From being a partner in and administrative head of the Delian League,  Athens  became its leader and its many  city-state  members paid  Athens  tribute.

Huge sums must have been necessary for the commercial activities of  Athens  port  city , Piraeus, construction atop the Acropolis and in the city, financing of the Athenian fleet, and perennial warfare. The money was derived not only from annual tribute received from the Delian League  city-states , but from rich silver deposits  Athens  owned and mined at Laurium, close to Cape Sunium as well. The mines provide the silver that paid for construction of the fleet that destroyed the Persians at Salamis in 479 BC.

Common to all issues of the coin are the goddess Athena, in profile on the obverse, and the owl, her constant companion, standing on the reverse, a sprig of olive leaves with a berry above its shoulder. Variations in design exist among denominations of the coin.

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International Copyright Protection

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Copyright Intellectual Property can be protected at National and International. Copyright has international protection such as Berne convention, universal copyright convention, WIPO copyright Treaty, Rome convention, Brussels convention etc.

The International union for the protection of literary and artistic works was established in 1886 in Berne, Switzerland. It is popularly known as Berne Convention. It entered into force on 5th December, 1887 and it has been revised for five times. It is administered by world intellectual property organization (WIPO). The Berne convention has 38 articles and special provisions for the developing countries. The convention has established a minimum of protection of life plus 50 years or an alternative of fifty years from publication of anonymous work and pseudonymous work. India is a member of the Berne convention.

One of the International copyright protections is Universal Copyright Convention (UCC). The universal copyright convention was signed and entered into force on September 6, 1952. It was revised on 1971 at Paris. The protection given is for published as well as unpublished works. The member countries must grant a minimum copyright term of 25 years from publication, or life of the author plus 25 years. The foreign authors of other member countries must be granted exclusively rights for at least seven years.

The next International Copyright protection for the performers, producers of phonogram and broadcasting organizations is Rome convention. The Rome convention was completed on October 26, 1961 and entered into force on may 18, 1964 basically intend to protect the neighboring rights. Phonogram is a sound recording. The rights in respect of phonograms and performances and broadcasting are called neighboring rights.

The benefits of this convention are performers, producers of phonograms and broadcasters. The protection is granted for twenty years term will vary according to the nature of work. The eligibility to participate in this convention is that a state must be a member of either of the Berne convention or the universal copyright convention.

Another International Copyright protection is WIPO copyright Treaty. It was adopted by the diplomatic conference at Geneva on December 20, 1996 and entered into force on January 1, 1996. This convention is for the protection of rights of performers and produces of phonograms. The term of protection is fifty years.

Some treaties convention gives protection for the unauthorized duplication. On October 29, 1971, the convention for the producers of phonograms against unauthorized duplication of their phonograms is signed at Geneva. The main purpose of this Geneva Convention is to fight against the practice of piracy by third parties.

The convention relating to the distribution of programme- carrying signals transmitted by satellite and audio- visual works is Brussels convention signed on may 21 1974. The main purpose is to battle the misappropriation of satellite signals on an international level. The treaty on international registration of audio-visual works Geneva signed on April 20, 1989 at Geneva. It deals with the registration of audio- visual works at the international level.

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Getting To The Point – Businesses

A Guide to Phone Answering Services

It should be simple to realize how the market is being helped by phone answering solutions today. A lot of business owners have realized the important role that these outsourced services play in giving their business a real name out there and increasing their customer numbers. This type of approach has shown great results evidenced by the changes that are taking place in the market. Customers need to be met with friendly feedback so that they get attached to your services and don’t move on.

Experienced businessmen and women have one thing in common, telephone numbers that their clients can use to reach them any time with operators that comprehend the talk to impress language. Call center operations with a well endowed expert and a jovial voice giving feedback to the calls differentiates between profit and non profit making firms. Studies done on the market trends have shown that businesses that have call centers have a large customer following. On top of this the customer base increases.

There are a few ways to increase your institution’s capability to emerge victorious in the situation of a competitive market. Your telephone numbers can be replied as although your consultant is really in any office, in the place of working from house. A small company can have a regular office secretary, according to the variety of services you select to activate with your phone answering services supplier. It is the job of the call company to give assurance on the quality of their call and the business to affirm the same. No customer would wish to be put on hold when they are in a call with a representative. A well informed and professional phone answering services staff man needs to be completely trained before their first call as an associate of your institution’s team.

Once you are always out of your office more than the time you are in, then be prepared for hard times ahead for your company. It is necessary for you to meet your clients directly but you should do this sparingly. Allow your telephone answering service to be the communication link between you and your customers and let them take orders for you. Although a phone answering plays a significant role in taking your business to the next level, this is not the ultimate solution to your business expansion needs. Successful companies prosper due to the solid picture the firm delivers regularly through their primary point of contact.

Eventually, don’t make the error of supposing that managing your consumer interactions that voicemail can be relied up on. You might consider partaking in this approach as it might be cheaper to run compared to the other options. The experience of call center representative is quite significant as they are the first contact point for your clients, so a weak response will chase a customer away.

A Change of Pace in Athens Greece

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When someone mentions a holiday in Greece, the first thing that pops up in most people’s minds is sandy beaches and sparkling clean water. With a coastline 13,676 kilometers long, there is certainly a beach to suit every taste. However, Greece is also known for its capital  city ,  Athens ; a buzzing metropolis that never sleeps. Apart from the many fine hotels that are available, there is also alternative accommodation such as studios or apartments for a more affordable stay. For the tourist who wants to experience this city up close and work up a sweat at the same time, the best way is to rent a bike.

There are many cycling enthusiasts willing to take the challenge in a foreign country. Greece has many cyclists of its own and a plethora of agencies renting bikes or offering bike tours. All you have to do is decide how you want to do it; on your own or with a group. Since  Athens , like any big metropolis, has constant traffic congestion, cycling will certainly give you the freedom you’re looking for. Once you have studied your maps, you will be ready to zip in and out of traffic and discover secrets of the city that are off the beaten track.

Right in the heart of this modern city lie the ruins of an ancient civilization. As you head towards the city centre, you cannot miss the majestic hill of the Acropolis, a world heritage site. Sitting proudly at the top of the hill, is the famous columned structure of the Parthenon, which was built in honor of the goddess Athena. The hill and surrounding area abounds with the splendid remains of the past such as the ancient theatre of Herodes Atticus, the Erectheion and the Agora, the marketplace of ancient  Athens . All roads and narrow alleys lead you to these proud remains and reveal the mysteries of a distant world that is set amidst a modern city.

Along the way, you will find people and places to accommodate you on your tour. There are many roads that are off limits to cars as well as wide pedestrian pathways that are bicycle-friendly. Of course, during high season, the streets are dotted with people from all walks of life who come here to see the sights and experience the culture. The cafes and many eateries overflow with tourists while the locals, most of them fluent in English, are friendly and welcoming. Various artists and musicians are also there to entertain the crowds and shops spilling over with beautiful souvenirs.

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